Key Features at a Glance
Gain transparency on operational and financial performance
Identify delays and act before they escalate
Benchmark agents, ports, and teams with factual data
Support budgeting, negotiations, and compliance reviews
Reduce manual tracking through self-serve insights and exports
Each report is designed to answer a specific operational or financial question, so you can focus on making faster, more informed decisions.
Let us look at the different reports in detail with its usage:
Quick References | |
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Actionable DAs | |
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Agent Performance Reporting | |
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➤DA Timelines Report
View total aging and current approval tier for all DAs.
Benchmark agent submissions and operator approval timelines.
Filter by agent, operator, or port to focus on specific performance areas.
➤Cost Item Reporting
View individual cost items (e.g., pilotage, towage, port dues) for each port call, defaulted to the last 4 months.
Review cost trends variances, and contributors to recurring expenses to support benchmarking, audits, and negotiations.
➤Active Users
Comprehensive User Access Overview: See all active users, their roles, permissions, and module access levels.
Login Tracking: Monitor last login dates to identify inactive accounts or unusual activity.
Access Level Visibility: Review approval tiers and access responsibilities for audit purposes.
User access: Identify incorrect permissions and reduce risk exposure.
➤FDAs Overdue
Provides visibility into aging Final DAs (FDAs), helping users identify overdue items, escalate issues, and prioritize actions to ensure timely resolution and SLA compliance.
Review past overdue cases to identify recurring delays and guide process improvements.
➤DA Balance Recoveries
Provides visibility into outstanding DA balances, showing actions taken by DA-Desk, required customer interventions, and opportunities to accelerate recoveries.
Track which balances are pending with agents and their aging profile.
➤FDAs in Issue Resolution
Issue Visibility: Track FDAs that are pending due to unresolved issues with operators or agents.
Comment Tracking: See DA-Desk and agent comments to understand the context of each issue.
Action Prompts: Identify which FDAs require user intervention, follow-ups, or escalation.
➤Timebar
The Time Bar Dashboard gives you a complete view of all DAs with active time bar exposure. Whether you need to track upcoming deadlines, identify overdue submissions, or prioritize urgent follow-ups, this dashboard brings everything together in one place.
Gain visibility into time bar exposure across all DAs
Identify urgent and overdue cases before they impact recoverability
Prioritize actions based on clear aging categories
Monitor follow-ups and reduce missed deadlines
Minimize financial risk through proactive tracking
Quickly assess overall exposure with key indicators:
Timebars expiring (<7 days)
Number of DAs approaching deadline and requiring immediate actionTimebar overdue
DAs where the time bar deadline has already passed
➤Agent Performance Reporting
Compare agents using metrics such as DA turnaround times, PDA/FDA lead times, overfunded balances, and prefunding percentages.
Filter by agent, country, port, activity, vessel size, commodity, or nomination type (OPA/CNA).
Identify agents consistently causing delays or excelling under specific conditions.
➤Agent Details
Compare and evaluate the number of calls made over a specific period of time.
Review agency fees paid.
Assess the average percentage of advance payments made.
Analyze the turnaround period of each stage of DA submission.
➤Download Reports
Click the three dots on the right side of each report to download or export it.
